SHIPPING POLICY

Overview

LABBIT TRADING SDN. BHD. provides shipping services for products purchased through our website. This Shipping Policy explains our order processing procedures, shipping methods, delivery expectations, and customer responsibilities.

Order Processing

Orders are typically processed within one (1) to three (3) business days after successful payment confirmation.

Processing times may vary during:

  • Public holidays
  • Peak shopping seasons
  • Promotional campaigns
  • Inventory replenishment periods
  • Unexpected operational disruptions

Orders are not processed on weekends or public holidays unless otherwise stated.

Shipping Coverage

We currently provide shipping services to locations within Malaysia and may expand shipping destinations in the future.

International shipping availability may vary depending on destination, customs requirements, and logistics provider capabilities.

Shipping Charges

Shipping fees are calculated based on:

  • Delivery location
  • Package size and weight
  • Order value
  • Courier service selected

Applicable shipping charges will be displayed during checkout before payment is completed.

Delivery Timeframes

Estimated delivery times are provided for reference only.

Typical delivery periods may range from:

Peninsular Malaysia

Approximately 1–5 business days.

East Malaysia

Approximately 3–10 business days.

Actual delivery times may vary depending on courier performance and local conditions.

Tracking Information

Where available, tracking details will be provided via email, SMS, or customer account notifications after shipment dispatch.

Customers are responsible for monitoring shipment status using the provided tracking information.

Delivery Attempts

If delivery attempts fail due to:

  • Incorrect address information
  • Recipient unavailability
  • Refusal of delivery

additional delivery charges may apply.

Customers are responsible for ensuring shipping information is accurate and complete.

Risk of Loss

Ownership and risk of loss transfer to the customer upon successful delivery by the courier service.

Delays Beyond Our Control

Delivery delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Customs clearance procedures
  • Transportation disruptions
  • Government restrictions
  • Courier operational issues

LABBIT TRADING SDN. BHD. shall not be liable for delays arising from circumstances beyond our reasonable control.

Damaged Shipments

Customers should inspect shipments immediately upon receipt.

Any visible damage should be documented and reported to us within forty-eight (48) hours of delivery.

Lost Shipments

In cases of suspected lost shipments, customers should contact us promptly. We will cooperate with the courier service to investigate the matter.

Resolution timelines depend on courier investigations and procedures.