PRIVACY POLICY
Introduction
LABBIT TRADING SDN. BHD. (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, create an account, purchase products, communicate with us, or otherwise use our services.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Personal Information
Personal information refers to information that can identify you directly or indirectly, including but not limited to:
- Full name
- Company name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account login information
- Order and transaction history
Payment Information
When you make a purchase, payment information may be collected and processed by our third-party payment service providers. We do not store complete credit card or banking information on our servers unless specifically required and securely managed by authorized payment providers.
Technical Information
When you visit our website, we may automatically collect certain information including:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage statistics
- Referring websites
- Pages viewed and time spent on our website
Marketing and Communication Information
We may collect information relating to your communication preferences, survey responses, customer service inquiries, feedback, and marketing interactions.
How We Use Your Information
We may use your information for the following purposes:
Order Processing
To process, verify, fulfill, and deliver orders placed through our website.
Customer Support
To respond to inquiries, provide assistance, resolve complaints, and improve customer experience.
Account Management
To create, maintain, and manage customer accounts.
Business Operations
To manage inventory, process transactions, generate invoices, maintain records, and perform internal administrative functions.
Marketing Communications
With your consent where required, we may send promotional emails, newsletters, product updates, special offers, and other marketing communications.
Website Improvement
To analyze website usage, improve functionality, enhance user experience, and develop new products or services.
Legal Compliance
To comply with applicable laws, regulations, legal processes, and government requests.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share information with:
Service Providers
Third-party companies that assist us in operating our business, including:
- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Marketing service providers
- IT support providers
Legal Authorities
When required by law, court order, governmental request, or regulatory obligation.
Business Transfers
In the event of a merger, acquisition, restructuring, sale of assets, or business transfer, customer information may be transferred as part of the transaction.
Data Security
We implement reasonable technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, misuse, loss, disclosure, or alteration.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance user experience
- Support marketing activities
Users may adjust browser settings to refuse cookies; however, certain website features may not function properly.
Retention of Information
We retain personal information only for as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent for certain processing activities
- Object to certain uses of personal information
Requests may be submitted through our contact details provided on the website.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes become effective immediately upon publication on our website.