REFUND AND RETURN POLICY

Introduction

LABBIT TRADING SDN. BHD. aims to provide quality products and customer satisfaction. This Refund and Return Policy outlines the conditions under which products may be returned, exchanged, or refunded.

By placing an order through our website, you agree to this policy.

Eligibility for Returns

Customers may request a return within seven (7) calendar days from the date of receiving the product.

To qualify for a return, products must:

  • Be unused and unopened
  • Be in original condition
  • Be returned with original packaging
  • Include all accessories, manuals, and components where applicable
  • Be accompanied by proof of purchase

We reserve the right to reject returns that do not satisfy these conditions.

Non-Returnable Items

For hygiene, safety, and quality control reasons, the following items are generally not eligible for return:

Consumable Products

  • Coffee beans
  • Cafe syrups
  • Beverage ingredients
  • Powder mixes
  • Food-related products

unless:

  • The item was damaged upon delivery
  • The item was incorrectly supplied
  • The item is defective due to manufacturing issues

Clearance and Promotional Items

Products sold under clearance, liquidation, or special promotional campaigns may be marked as non-returnable.

Customized Products

Customized, personalized, or special-order items are generally non-refundable unless defective.

Damaged or Incorrect Items

Customers must inspect delivered products upon receipt.

If a product is:

  • Damaged during delivery
  • Defective
  • Incorrectly supplied
  • Missing components

Customers must notify us within forty-eight (48) hours of delivery.

Supporting evidence such as photographs, videos, packaging images, and order details may be required.

Return Process

To initiate a return request:

  1. Contact our customer support team.
  2. Provide your order number.
  3. Explain the issue.
  4. Submit supporting documentation if requested.
  5. Await return authorization.

Returns sent without prior approval may be rejected.

Return Shipping

Unless the return is caused by our error, customers are responsible for return shipping costs.

Customers are encouraged to use trackable shipping methods as we are not responsible for lost return shipments.

Refund Processing

Once returned products are received and inspected, we will notify customers regarding approval or rejection of the refund request.

Approved refunds may be issued through:

  • Original payment method
  • Store credit
  • Product exchange

depending on circumstances and payment provider limitations.

Refund processing times may vary depending on financial institutions and payment providers.

Partial Refunds

Partial refunds may be granted where:

  • Products show signs of use
  • Original packaging is damaged
  • Components are missing
  • Returned items have diminished value

Exchange Policy

We may offer exchanges for:

  • Defective products
  • Damaged products
  • Incorrectly supplied products

subject to stock availability.

Limitation of Liability

Our liability relating to returned products shall not exceed the original purchase price paid by the customer.

Policy Amendments

We reserve the right to revise this policy at any time without prior notice.